Privacy Policy

Last updated: January 2026

Introduction

k99 is committed to protecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy explains in clear terms what personal data we collect, how we use it, with whom we may share it, and the rights you have over your own information. By registering an account or continuing to use k99, you acknowledge that you have read and understood this policy.

This policy applies to all users of k99, including players based in Bangladesh accessing the platform via mobile or desktop. We treat your personal information with the utmost care and apply industry-standard security measures at every level of our system. If you have any questions about how your data is handled, please contact our support team at any time.

Information We Collect

When you create an account, make a deposit, place a bet, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, username, and a copy of government-issued identification for KYC verification purposes.
• Contact information: email address, phone number, and residential address (city/district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (such as your bKash, Nagad, or Rocket mobile number), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type, device model, operating system, and session activity logs collected automatically when you access our platform.
• Gameplay data: betting history, game preferences, bonus usage, and session duration, used to personalise your experience and ensure responsible gaming.

How We Use Your Information

k99 processes your personal data for the following lawful purposes. We collect no more data than is strictly necessary for each purpose, and we do not sell your personal information to third parties under any circumstances.

Account Management and Service Delivery

To create and administer your k99 account, process your deposits and withdrawals through bKash, Nagad, Rocket, or other supported payment channels, verify your identity, and ensure your account remains secure. We also use this information to respond to your support queries and technical issues in a timely manner.

Legal Obligations and Responsible Gaming

To comply with applicable regulations, conduct anti-fraud and anti-money-laundering checks, enforce our Terms & Conditions, and uphold our Responsible Gaming commitments. This includes monitoring betting patterns to identify players who may need support or intervention under our responsible gaming programme.

Platform Improvement and Personalisation

To analyse usage patterns, improve site performance, personalise game recommendations (such as cricket betting markets, slots, and live casino tables most relevant to players in Dhaka and Chittagong), and tailor promotional offers. Any analytics performed for this purpose use aggregated or anonymised data wherever possible.

How We Share Your Information

k99 does not sell, rent, or trade your personal information. We may share data with trusted third parties only where strictly necessary and in accordance with this policy:

• Payment processors: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers are bound by their own strict data-handling agreements.
• KYC and identity-verification service providers: to verify the authenticity of account holders and ensure compliance with age-verification requirements (21+ only).
• Fraud prevention and security partners: to detect and prevent fraudulent activity, protect player accounts, and maintain the integrity of our platform.
• Legal and regulatory authorities: where required by applicable law or a valid legal request, k99 may disclose personal data to government or law enforcement bodies acting within their legal authority.

Cookies and Tracking Technologies

k99 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and deliver a smoother browsing experience. Cookies are small text files stored on your device by your browser. We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand how players navigate the site), and preference cookies (to remember settings such as language and currency display).

You may adjust cookie settings through your browser's privacy controls at any time. Disabling non-essential cookies will not prevent you from accessing k99, though some personalisation features may be limited. We do not use cookies for cross-site advertising or to track your activity on third-party websites.

Data Security

k99 employs robust technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. Our security framework includes:

• 256-bit SSL encryption on all data transmissions between your device and our servers, protecting your login credentials, payment details, and gameplay data in transit.
• Secure storage of all sensitive account data on encrypted servers with access controls limited to authorised k99 personnel only.
• Regular security audits and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Strict internal data-access policies ensuring that only staff members with a legitimate need-to-know basis can access your personal information.

Your Rights Over Your Personal Data

As a k99 user, you hold meaningful rights over the personal data we hold about you. You may exercise these rights at any time by contacting our support team. Your key rights include: the right to access a copy of the personal data we hold; the right to request correction of inaccurate information; the right to request deletion of your data (subject to our legal obligations to retain certain records); the right to withdraw consent to any processing based on consent; and the right to object to processing carried out on the basis of our legitimate interests.

We will respond to all verified data-rights requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we can action them, and in some cases legal obligations may prevent full deletion of certain records (for example, transaction records required for financial compliance purposes).

Data Retention

k99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Account data is generally retained for the duration of your active account relationship with k99 and for a defined period thereafter as required by applicable regulations. Where data is no longer needed, we delete or anonymise it securely. You may request early deletion of your data subject to our legal retention obligations as described above.

Children and Age Restrictions

k99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that a minor has provided personal data to k99, we will promptly delete that information and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately so we can investigate and take appropriate action.

Changes to This Privacy Policy

k99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, regulation, or our business practices. When we make material changes, we will notify registered users by displaying a clear notice on the platform and updating the "Last updated" date at the top of this page. Continued use of k99 following the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being handled.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how k99 handles your personal data, please reach out to our support team. Our customer support staff are available 24/7 and are equipped to handle all data-related enquiries. You can contact us at [email protected] — please include your registered username and a brief description of your query so we can assist you as efficiently as possible.