Terms & Conditions

1. Introduction and Acceptance

Welcome to k99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") govern your access to and use of the k99 website, mobile platform, and all associated services. By creating an account, making a deposit, or placing a wager on k99, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must immediately discontinue use of the k99 platform. k99 reserves the right to update, modify, or amend these Terms at any time. Continued use of our services following any such amendments constitutes your acceptance of the revised Terms. We encourage all users to periodically review this page for the latest version.

2. Eligibility Requirements

To register and use k99 services, you must meet the following eligibility criteria at all times. Failure to satisfy any of these requirements may result in account suspension or permanent closure.

• You must be at least 21 years of age (21+ only). k99 strictly enforces its minimum age policy and may request age verification documents at any time.
• You must be a resident of a jurisdiction where online gambling and sports betting are not prohibited by applicable law. It is your sole responsibility to verify local regulations before registering.
• You must not be a current employee, contractor, director, or close associate of k99 or any of its affiliated entities, game providers, or payment processors.
• You must register only one personal account on k99. Opening multiple accounts by one individual ("multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts.

k99 complies with responsible gaming principles and will take all reasonable steps to prevent underage gambling. Any user found to be under the age of 21 will have their account immediately closed and any funds returned in accordance with applicable policy.

3. Account Registration and Verification

To access the full range of k99 services — including sports betting, live casino games, slots, and crash games — you must complete the account registration process and, where required, provide verification documents. k99 reserves the right to conduct Know Your Customer (KYC) checks on any account at any time.

You agree to provide accurate information including:

• Full legal name as it appears on your government-issued identification document (National ID card, passport, or driving licence).
• A valid and active mobile number linked to your bKash, Nagad, or Rocket mobile financial services account, where applicable for payment processing.
• Accurate date of birth confirming that you are 21 years of age or older at the time of registration.
• A current and valid residential address within your declared jurisdiction.

Providing false, misleading, or incomplete registration information is a material breach of these Terms and will result in immediate account termination without prior notice. k99 will not be liable for any losses incurred as a result of account closure due to inaccurate registration data.

4. Deposits, Withdrawals, and Payment Methods

k99 supports a range of payment methods specifically suited for Bangladeshi players. All transactions are processed in Bangladeshi Taka (BDT) and are subject to the limits and processing times outlined below.

Accepted deposit methods:

• bKash: Instant deposits with a minimum of ৳200 per transaction. bKash is the most widely used mobile financial service in Bangladesh and is fully supported on k99.
• Nagad: Instant deposits supported. Nagad is a Bangladesh Post Office-backed digital financial service accepted across k99.
• Rocket (Dutch-Bangla Bank): Rocket mobile banking transactions are accepted for deposits into your k99 account.
• Bank transfers via major Bangladeshi banks (City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank) may also be accepted subject to availability and applicable processing times.

Withdrawal conditions:

• Withdrawal requests are processed within 24-72 hours of submission, subject to successful KYC verification. Expedited withdrawals may be available for verified premium accounts.
• Withdrawals must be made to the same payment method used for the original deposit, to the extent that this is technically possible. k99 reserves the right to request additional documentation before processing any withdrawal.
• k99 does not charge fees on standard withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their own service charges. k99 is not responsible for third-party fees.

5. Bonuses, Promotions, and Wagering Requirements

k99 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the following general conditions and any additional terms specific to each individual promotion, which will be published on the relevant promotional page.

• All bonus funds are subject to a wagering requirement (rollover) before they may be withdrawn as real cash. The specific rollover multiplier applicable to each promotion will be clearly stated in that promotion's individual terms.
• Bonuses are intended for genuine recreational use only. Any attempt to exploit, abuse, or manipulate bonus terms — including through coordinated betting patterns, use of automated scripts, or collusion with other players — will result in the forfeiture of all bonus funds and may lead to permanent account closure.
• k99 reserves the right to withdraw, cancel, or modify any bonus or promotion at any time without prior notice. Players who have already claimed a bonus will be notified of any changes that materially affect their ability to meet the associated wagering requirements.
• Free spins issued as part of a promotion are valid for the designated game(s) only and expire within the timeframe specified in the relevant promotion. Winnings from free spins may be subject to additional wagering requirements.

k99 does not offer bonuses to players who are subject to a self-exclusion or cooling-off period. If a bonus is accidentally credited to a self-excluded account, it will be voided and any winnings generated from such bonus play will not be paid out.

6. Prohibited Activities

k99 maintains a zero-tolerance policy towards fraud, cheating, and any activity that undermines the integrity of our platform or the experience of other users. The following activities are strictly prohibited and will be investigated upon detection:

• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in games or sports betting markets.
• Money laundering, structuring transactions to evade reporting thresholds, or using the k99 platform as a vehicle to move funds obtained through illegal activity.
• Collusion with other players or third parties to manipulate game outcomes, betting lines, or the integrity of any tournament or competition hosted on k99.
• Registering accounts using false, stolen, or third-party identity information. All accounts must be registered using the genuine personal details of the account holder.
• Abusing chargeback or dispute processes with your payment provider to reclaim funds already used for legitimate gambling activity on k99.

k99 will cooperate fully with law enforcement authorities in any investigation related to fraudulent activity conducted through or against our platform. Users found to have engaged in prohibited activities will have their accounts permanently closed and any outstanding balances forfeited.

7. Intellectual Property

All content available on the k99 platform — including but not limited to the website design, graphics, logos, text, software code, game interfaces, marketing materials, and data compilations — is the exclusive property of k99 or its licensed content providers and is protected under applicable intellectual property law.

You may not copy, reproduce, distribute, publish, transmit, adapt, create derivative works from, or commercially exploit any part of the k99 platform without obtaining the prior written permission of k99. Unauthorized use of k99 intellectual property may result in civil and criminal liability.

8. Limitation of Liability

To the fullest extent permitted by applicable law, k99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the k99 platform or any of its services. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruptions, or the cost of procuring substitute services.

k99 does not guarantee uninterrupted, error-free, or secure access to the platform at all times. Scheduled maintenance, technical faults, or events beyond our reasonable control may temporarily affect service availability. k99 will make commercially reasonable efforts to restore service as promptly as possible in such circumstances.

9. Privacy and Data Protection

k99 is committed to protecting the personal information of all registered users. The collection, storage, and processing of your personal data are governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also acknowledge and accept our Privacy Policy. We encourage you to review the Privacy Policy in full before registering your account.

10. Amendments to These Terms

k99 reserves the right to amend, modify, or update these Terms & Conditions at any time and without prior notice. All changes will be published on this page with an updated effective date. Where changes are material — for example, changes that significantly affect your rights or obligations as a player — k99 will endeavour to provide reasonable notice via platform notification or email to your registered address.

Your continued use of the k99 platform following the posting of revised Terms constitutes your agreement to those changes. If youdo not agree to the revised Terms, you must cease using k99 immediately and contact our support team to arrange account closure.

11. Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which k99 operates. Any disputes that cannot be resolved amicably between the parties will be referred to the competent courts or arbitration body of the applicable jurisdiction. k99 makes no representation that the materials or services available through the platform are appropriate or available for use in all locations. Accessing k99 from territories where online gambling is prohibited is done at the user's own risk and legal responsibility.

12. Responsible Gaming Commitment

k99 is firmly committed to promoting responsible gaming practices across all of its products and services. We recognise that gambling should be an enjoyable leisure activity and that it can become harmful for a small proportion of players. k99 provides a suite of responsible gaming tools — including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options — to help players stay in control of their gambling activity. These tools are accessible via your account settings at any time. For players aged 21 and above only.

If you believe your gambling is no longer recreational and is causing financial, emotional, or social harm to yourself or those around you, we strongly encourage you to contact our 24/7 support team immediately. We can assist you in activating self-exclusion, setting deposit limits, or signposting you to independent gambling support organisations. k99 takes problem gambling seriously and will always prioritise player welfare over commercial considerations.